Everything you need to know about ordering, shipping, returns, and more. Can't find what you're looking for? Get in touch.
How do I place an order?
Orders are placed directly through our website — select your wallpaper, add it to your cart, and complete checkout online. If you have a large commercial or trade project, or would like to talk through your requirements before ordering, you're welcome to submit a quote request and we'll come back to you.
What is the minimum order?
There is no minimum order. We sell by the square metre (m²), so you can order exactly what you need.
Can I cancel my order once it has been placed?
Because our wallpaper is cut to your specifications, orders cannot be cancelled once payment has been received and production has begun. Please double-check your measurements and product selection before confirming.
How do I know how much wallpaper to order?
Use our free Wallpaper Calculator — it factors in your room dimensions, doors, windows, and pattern repeat. We recommend adding 10–15% extra to account for trimming and pattern matching.
Can I rely on the Wallpaper Calculator to get the right quantity?
The Wallpaper Calculator is a guide only. It produces an estimate based entirely on the measurements and room details you enter — if those inputs are inaccurate, the result will be too. The calculator does not account for all room variables, complex layouts, or professional judgment.
Casa Morova does not warrant the accuracy of calculator results and is not responsible for any shortfall or excess in materials ordered based on calculator estimates. We strongly recommend:
Ordering the correct quantity of wallpaper is your responsibility, regardless of whether you used our calculator.
Whose responsibility is it to measure correctly?
Measurement accuracy is your responsibility. We manufacture to the dimensions you provide. We are not responsible for shortfalls due to incorrect measurements — including measurements entered into our Wallpaper Calculator — so please measure carefully and always order a little extra as a buffer.
Will the colour look exactly like it does on my screen?
We do our best to represent colours accurately, but screen calibration and lighting conditions vary. Colour names on our site are descriptive guides, not exact specifications. If colour accuracy is important to your project, we strongly recommend ordering a sample first.
As a quick alternative, you can use the Print to compare at home link on any product page to print a labelled copy of the design — useful for comparing scale and approximate colour in your space. Keep in mind that a printed image can't replicate the texture or depth of the physical material, so it's a starting point rather than a substitute for a sample.
Can I order a sample before committing?
Yes. Samples are $5.50 each (inc. GST), with free postage Australia wide. Each sample is A5 size — large enough to get a proper feel for the texture, weight, and colour before you commit to a full order.
Important things to know about samples:
The colour looks different on my wall than on screen. Can I return it?
No. Screen-to-real-life colour variation is a known limitation of online shopping and is clearly disclosed at the time of purchase. This does not constitute a fault or a "not as described" claim. We recommend ordering a sample first if colour accuracy is important to your project.
What payment methods do you accept?
We accept credit and debit cards (via Shopify Payments), PayPal, and bank transfer (EFT). Full payment is required before your order is processed.
Is it safe to pay by bank transfer?
Yes — provided you use the bank account details on your original invoice from us only.
Where do you deliver?
We deliver worldwide. Shipping costs and timeframes vary by destination and will be confirmed in your quote.
For international orders, please note:
How long will my order take?
Allow approximately 4 weeks from receipt of payment for your order to arrive. This covers production and shipping from our supplier. Larger orders or orders placed during peak periods may take a little longer — we'll confirm an estimated delivery date when we confirm your quote.
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address and order size. As wallpaper is a large-format product, freight costs reflect the physical size of the consignment and vary by location. Customers in Western Australia, the Northern Territory, and remote areas should expect higher freight costs than those in eastern states. All domestic orders include tracking. For international orders, please contact us for a freight quote before ordering — we're happy to arrange this on your behalf.
Can I return my wallpaper?
Our wallpaper is custom-cut to your specifications. We do not accept returns or refunds in the following circumstances:
If your order arrives genuinely damaged in transit, or if we sent you an entirely different product to what you ordered, you may be eligible for a remedy under Australian Consumer Law. Please read the detailed questions below carefully before lodging a claim.
Who pays for return shipping?
Return shipping is at your expense. If your claim is assessed as valid and a remedy is approved, we will refund your return shipping costs — in full for Australian returns, and up to a reasonable amount for international returns based on standard carrier rates for the item's size and weight. We won't leave a legitimate customer out of pocket, but we're not able to cover express courier rates or premium services.
Before you send anything back, you must contact us to agree on the return method. We'll confirm a suitable carrier and expected cost before you ship. This keeps things proportionate and ensures nothing goes astray. Returns sent without prior agreement may not be eligible for shipping cost reimbursement.
What counts as a valid damage claim?
"Damaged" means physical damage that occurred during transit — such as tears, crushing, or water damage caused by the carrier. It does not include surface marks from installation, or dissatisfaction with colour or texture.
To lodge a damage claim you must contact us within 7 days of your confirmed delivery date and provide all of the following:
A claim will not be accepted if:
We require goods to be physically returned before any replacement or refund is issued. If returned goods do not match what was described or photographed, no remedy will be provided and we will report the matter to the relevant authorities.
What counts as a valid "not what I ordered" claim?
"Not what I ordered" means we sent you an entirely different product — a different pattern or a product code that does not match your order confirmation.
The following do not constitute a valid claim:
To make this type of claim you must provide your original order confirmation and the date-stamped reference photograph described in the damage claims section above. [TBC — once confirmed whether rolls include a product code label, include requirement for label photograph.] Claims without all required information will not be assessed.
We require the goods to be physically returned before any replacement or refund is issued for an incorrect item claim. This allows us to verify the product against your order. If returned goods match your original order, no remedy will be provided.
What if my order arrives damaged?
Contact us at enquiries@casamorova.com.au with your order number, photographs of the damage, and photographs of the outer packaging. Please read "What counts as a valid damage claim?" above to ensure your claim includes everything we need.
Can I reorder the same wallpaper later?
Reorders are subject to stock availability. Wallpaper from different manufacturing batches can have minor colour variations — this is normal, not a fault. If you might need more in future, we recommend ordering extra with your original purchase.
Is your wallpaper tested for safety — no harmful chemicals?
Yes. Our wallpaper is independently tested under GB 18585-2023 — China's national standard for harmful substances in wallpapers — by China Testing & Certification International Group (CTC), a nationally accredited laboratory (CNAS L0690) that is a member of the international ILAC Mutual Recognition Arrangement (ILAC-MRA). That means the results are recognised by NATA, Australia's own laboratory accreditation body.
The 2025 test results on our Fabric Backed Vinyl Wallcovering show:
All six test categories passed. View the full test report →
Do these test results meet Australian and European standards?
Yes, in both cases. Australia does not have a single mandatory national standard specific to wallpaper chemistry, but Australian product safety law requires goods to be free from harmful levels of heavy metals, formaldehyde, phthalates, and VOCs. The 2025 test results — no heavy metals, no formaldehyde, low VOC — meet or exceed what Australian regulators (ACCC) and the relevant state product safety rules require.
For the EU: the test parameters correspond directly to the EU's REACH regulation restrictions (phthalates, heavy metals, SCCPs) and align with European indoor air quality standards for formaldehyde and VOC. The testing laboratory holds ILAC-MRA status, which is the same international mutual recognition framework used by European accreditation bodies.
Is your supplier ISO certified?
Yes. Our manufacturer, Foshan Yuansu New Materials Co., Ltd, holds both:
Both certificates were issued by ZhongJian ZhuoYue International Certification (ZJCC), an IAS-accredited certification body (MSCB-304) and member of the IAF Multilateral Recognition Arrangement — the international framework that means ISO certificates are mutually recognised across signatory countries, including Australia (JAS-ANZ) and all EU member states.
Do you provide installation services or recommend installers?
No. Casa Morova is a wallpaper supplier only. We do not provide installation services or recommend specific installers.
Do you recommend adhesives or hanging products?
We do not make product recommendations. Your installer will advise on the right adhesive and tools for your specific wallpaper and wall surface.
How do I clean my wallpaper?
All Casa Morova wallpaper is commercial-grade vinyl and is scrubbable — the same standard used in hotels, restaurants, and commercial fit-outs. For routine maintenance, simply wipe the surface with a damp cloth.
For stubborn marks or stains:
What should I avoid using on it?
Avoid solvent-based cleaners, bleach, abrasive scourers, and harsh chemical sprays. These can fade, discolour, or break down the vinyl surface — even on commercial-grade product. When in doubt, plain water and a soft cloth is always the safest starting point.
Can it be used in bathrooms or humid areas?
The vinyl surface itself is waterproof and handles moisture well. However, prolonged exposure to extreme humidity or temperature fluctuations can affect the adhesive over time, particularly at the seams. We recommend adequate ventilation in high-moisture rooms (bathrooms, kitchens) and checking seams periodically to catch any early lifting.
How long will it last?
Commercial-grade vinyl wallcovering is built to last decades in high-traffic environments. With normal care — routine damp wiping and the occasional light clean — it will far outlast standard residential wallpaper. The best way to extend its life is to avoid harsh chemicals and address any seam lifting early.
Is my wallpaper covered by a warranty?
Our wallpaper is covered by consumer guarantees under Australian Consumer Law. If your product has a genuine manufacturing fault, we will replace or refund as appropriate.
What counts as a manufacturing fault?
A manufacturing fault is a defect that exists in the product at the time of delivery, arising from the production process. For wallpaper, this includes:
The following are not manufacturing faults: