1. Who We Are
Casa Morova ABN 92 698 664 103 is the data controller for personal information collected through this website and in connection with your orders.
Contact: enquiries@casamorova.com.au
This Privacy Policy applies to all personal information collected by Casa Morova, including through our website, by email, and in connection with orders and enquiries.
2. Information We Collect
Information you provide directly
- Name and contact details (email address, phone number, delivery address)
- Order details, including product codes, measurements, and delivery preferences
- Payment information — we use Shopify Payments and PayPal, which process payment data on our behalf using their own secure systems. We do not store your full card number.
- Communications you send to us, including enquiries, claims, and complaint correspondence
Information collected automatically
- Browser type, device type, and IP address
- Pages visited on our website and how you navigated to us
- Cookies and similar tracking technologies (see Section 7)
Information from third parties
- If you use a social login or referral link, we may receive basic profile information from that platform
- Shipping carriers may provide delivery confirmation and tracking data
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order, including dispatch and delivery updates
- Respond to your enquiries, returns claims, and complaints
- Send you transactional emails (order confirmation, shipping notifications)
- Send marketing communications, if you have opted in — you can unsubscribe at any time
- Detect, investigate, and prevent fraud and other unlawful activity, including fraudulent returns claims
- Comply with our legal obligations
- Improve our website and services through analytics
We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Sharing Your Information
We may share your personal information with:
- Shopify — our e-commerce platform, which processes orders and payments on our behalf
- Payment processors (e.g. PayPal, Shopify Payments) — to process your payment securely
- Shipping carriers — to arrange delivery of your order
- Email service providers — to send you order updates and (if opted in) marketing emails
- Analytics providers — such as Google Analytics, to understand website usage
- Law enforcement or regulatory authorities — where we are required by law, or where we reasonably believe it is necessary to prevent or report fraud or other unlawful activity
All third-party service providers are required to handle your data securely and in accordance with applicable law.
5. International Data Transfers
Casa Morova is based in Australia. If you are located outside Australia, your personal information will be transferred to and processed in Australia. Some of our service providers (such as Shopify and Google) may process data in other countries.
We take reasonable steps to ensure any international transfers of your personal information are handled securely and in accordance with the Australian Privacy Act 1988.
6. How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including:
- Order records: 7 years (for tax and legal compliance purposes)
- Claims and complaint records: 7 years, or longer if legal proceedings are underway
- Marketing preferences: until you unsubscribe or request deletion
- Website analytics data: as set by our analytics provider
7. Cookies
Our website uses cookies and similar technologies to:
- Keep your session active while you browse
- Remember items in your cart or quote request
- Analyse how visitors use our website (via analytics tools)
- Serve relevant advertising (if applicable)
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
8. Security
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Our website uses SSL encryption and we use reputable third-party payment processors that maintain their own security certifications.
However, no method of transmission over the internet is completely secure. If you have reason to believe your personal information has been compromised, please contact us immediately at enquiries@casamorova.com.au.
9. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Request access to the personal information we hold about you
- Ask us to correct personal information that is inaccurate, incomplete, or out of date
- Request that we delete your personal information, subject to our legal retention obligations
- Opt out of marketing communications at any time (use the unsubscribe link in any marketing email, or email us)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have not handled your information in accordance with the Privacy Act
To exercise any of these rights, contact us at enquiries@casamorova.com.au. We will respond within a reasonable time and in any event within 30 days.
10. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. We encourage you to review this page periodically.
Last updated: June 2026. Casa Morova ABN 92 698 664 103.