Shipping & Delivery
Where we deliver
Casa Morova ships worldwide. Delivery options, costs, and timeframes will be confirmed in your quote or at checkout.
International orders
For deliveries outside Australia:
- Import duties, tariffs, customs fees, and taxes applicable in your country are the sole responsibility of the recipient. These are not included in our pricing or shipping charges.
- These costs vary by destination country, product type, and the country of origin of the goods. Tariff rates in particular can change rapidly due to shifts in trade agreements or government policy — the rate applicable at the time of delivery may differ from the rate at the time of ordering. Casa Morova has no control over these changes and is not responsible for any increase in import costs between order placement and delivery.
- Delivery timeframes are estimates only and may be affected by customs processing, inspections, or public holidays in your destination country.
- Casa Morova is not responsible for delays caused by customs clearance or tariff assessment in the destination country.
- If a parcel is refused, unclaimed, or returned due to customs or tariff non-compliance, return shipping costs will be charged to the customer and we cannot guarantee re-delivery.
Delivery timeframes
Allow approximately 4 weeks from receipt of payment for your order to arrive. This covers production and shipping from our supplier. Larger orders or orders placed during peak periods may take a little longer. We'll confirm an estimated delivery date when we confirm your quote.
Shipping costs
Shipping is calculated at checkout based on your delivery address and order size. As wallpaper is a large-format product, freight costs are higher than standard parcels and vary significantly by location. The table below gives an indicative guide for a single roll — multi-roll orders are charged as one consignment, not per roll.
| State / Territory |
Approx. freight (1 roll) |
Estimated delivery |
| QLD |
From $22.97 |
2 business days |
| NSW |
From $38.88 |
2 business days |
| VIC |
From $43.19 |
3 business days |
| ACT |
From $47.05 |
4 business days |
| SA |
From $53.36 |
4 business days |
| WA |
From $86.51 |
7–8 business days |
| TAS |
From $116.26 |
9–10 business days |
| NT / Remote |
Contact for quote |
— |
All rates include GST and tracking. Actual freight is calculated at checkout. For international orders, please contact us for a freight quote before ordering.
Tracking
A tracking number will be provided once your order has been dispatched. Casa Morova is not responsible for delays or losses caused by the carrier once a consignment has been handed to them. For carrier-related issues, you will need to lodge a claim directly with the carrier using the tracking information provided.
Failed or missed deliveries
If a delivery attempt fails and the parcel is returned to us, re-delivery will incur an additional shipping charge. Please ensure your delivery address is correct at the time of ordering — we cannot redirect parcels once dispatched.
Payment
Full payment is required before your order is processed. We do not hold stock or commence production without cleared payment.
We accept credit and debit cards (via Shopify Payments), PayPal, and bank transfer (EFT).
IMPORTANT: Casa Morova will never contact you to change our payment details mid-transaction. If you receive any communication — email, text, phone call, or message — asking you to pay into a different bank account than what appears on your original invoice, do not transfer any funds. Contact us immediately at enquiries@casamorova.com.au to verify before taking any action. Payment fraud of this type (business email compromise) is a known scam — your bank cannot recover funds sent to a fraudulent account.
Returns & Refunds
Custom-cut products
Our wallpaper is custom-cut to your specifications. Because each order is made to measure, we do not accept returns or provide refunds for the following reasons:
- Change of mind
- Ordering the incorrect quantity
- Colour variation between on-screen representation and the product in real life (this limitation is clearly disclosed on our website and at the time of purchase)
- Minor colour or texture variation between a sample and a full order due to manufacturing batch differences (this limitation is clearly disclosed)
- Damage caused during or after installation
- Damage caused by improper storage, humidity, or environmental conditions after delivery
- Personal dissatisfaction with the shade, texture, or finish of the product where it matches the product ordered
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to choose a refund or replacement. If a failure does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods.
Nothing in this policy limits or excludes any consumer guarantee or right you have under the Australian Consumer Law.
Transit damage claims
"Transit damage" means physical damage that occurred during carrier handling — for example, tears, crushing, or water ingress caused by the delivery process. It does not include minor surface marks consistent with installation, or dissatisfaction with the product's appearance.
What you must provide
To make a transit damage claim, you must contact us at enquiries@casamorova.com.au within 7 days of the confirmed delivery date shown on your tracking, with all of the following:
- Your order number
- A minimum of three clear photographs of the physical damage from different angles — consistent defects must be visible across all images
- Each photograph must clearly show the product code label on the roll or sheet
- Photographs of the outer packaging as received, including any carrier damage to the box, wrapping, or tube
- One photograph or short video (minimum 10 seconds) showing the damaged product alongside a handwritten note with your order number and today's date, or a phone screen clearly displaying today's date — this confirms the evidence was created at the time of the claim and has not been repurposed from another source
For high-value claims or where evidence is inconsistent, we may request a video walkthrough of the damage, or require the product to be physically returned before any remedy is issued.
Grounds for declining a claim
A claim will not be assessed if:
- It is submitted more than 7 days after the confirmed delivery date
- Fewer than three photographs are provided, or photographs do not show the product from multiple angles
- The product code label is not clearly visible in photographs
- Photographs of the outer packaging are not provided
- The date-stamped reference photograph or video is not provided
- The damage described is consistent with installation, post-delivery handling, or storage rather than transit
- Submitted images show defects that are inconsistent across different angles or perspectives — a characteristic of AI-generated imagery
- Images show metadata inconsistencies, pixel distortions, or other indicators of digital manipulation or AI generation — all submitted images are subject to automated and manual assessment
- Shipping receipts, carrier documentation, or other supporting documents cannot be verified against carrier records
Mandatory return: We reserve the right to require physical return of the goods before issuing any replacement or refund. If the returned goods do not match the damage described or photographed, no remedy will be provided and the matter will be reported to the relevant authorities. Requiring a return is a standard fraud deterrent — we appreciate legitimate customers' understanding.
"Incorrect item" claims
"Incorrect item" means we sent you an entirely different product — a different pattern or a product code that does not match your order confirmation.
The following do not constitute an incorrect item:
- Colour variation between your screen and the delivered product
- Colour variation within normal manufacturing batch tolerances
- Colour variation between a sample and your full order
- Personal dissatisfaction with the shade or appearance of the correct product
To make an incorrect item claim, you must provide a clear photograph of the product code label on the delivered roll or sheet, along with your original order confirmation. Claims without these details will not be assessed.
Return shipping costs
Return shipping is at your expense. If your claim is assessed as valid and a remedy is approved:
- Australian returns: we will refund your return shipping costs in full.
- International returns: we will refund return shipping costs up to a reasonable amount based on standard carrier rates for the item's size and weight. We won't leave a legitimate customer out of pocket, but we are not able to cover express courier rates, premium services, or costs that significantly exceed standard rates.
Before you ship anything back, you must contact us to agree on the return method. We will confirm a suitable carrier and expected cost before you send. Returns dispatched without prior agreement may not be eligible for shipping cost reimbursement, and we cannot take responsibility for items returned without authorisation.
FRAUD NOTICE: Submitting false, misleading, or manipulated information — including digitally altered or AI-generated photographs — in connection with a return, refund, or replacement claim may constitute fraud under Australian law. Casa Morova takes fraudulent claims seriously and reserves the right to report them to Queensland Police, the Australian Competition and Consumer Commission (ACCC), and any other relevant Australian authority. For international orders, we will also report to the relevant law enforcement and consumer protection authorities in the customer's country. We pursue recovery of associated costs through QCAT or other legal avenues as appropriate. This notice does not affect the rights of customers with genuine claims under Australian Consumer Law.
Refund processing
Where a refund is approved, it will be processed to your original payment method within 5 business days of the return being received, inspected, and the claim confirmed as valid. The 5-day period begins only once assessment is complete — not at the time of postage or arrival. Returns that do not match the damage described and photographed at the time of the claim will not be approved, and no refund will be issued. We do not issue refunds to a different payment method or bank account than the one used for the original purchase.
Faulty Goods
What counts as a manufacturing fault
A manufacturing fault is a defect that exists in the product at the time of delivery, arising from the production process. For wallpaper, this includes:
- Visible printing defects on the face of the product — such as misaligned pattern, colour banding, ink smearing, or sections where print is missing or corrupted
- Structural defects in the material — such as holes, delamination of layers, or significant weakness in the substrate that was present before installation
- Supplied dimensions that materially differ from your confirmed order specifications
The following are not manufacturing faults:
- Colour variation between screen representation and the delivered product — this is a known limitation of digital colour reproduction and is disclosed at purchase
- Minor colour, tone, or texture variation between rolls from different production batches — this is a normal characteristic of manufactured wallpaper
- Any defect or damage that appears during or after installation
- Variations within normal manufacturing tolerances
Inspect before you install
Any suspected fault must be identified and reported to us before installation begins. We cannot assess a fault claim for wallpaper that has been installed, trimmed, or adhered to a wall. Beginning installation is taken as confirmation that the product was received in satisfactory condition. This is standard practice across the wallpaper industry — always check your rolls in good light before you start.
To report a suspected fault, contact us at enquiries@casamorova.com.au before installation with your order number, a description of the defect, and clear photographs showing the fault. Evidence requirements (including multi-angle photographs and date-stamped reference) are the same as for transit damage claims — see above.
Cancellations
Because our wallpaper is cut to your specifications, orders cannot be cancelled once payment has been received and production has commenced. Please double-check your measurements, colour selection, and product codes before confirming your order.
If you believe you have made an error in your order, contact us immediately at enquiries@casamorova.com.au. We will confirm whether production has commenced, but we cannot guarantee cancellation is possible.
Contact
For any shipping or returns enquiry, contact us at enquiries@casamorova.com.au with your order number and, where relevant, supporting photographs. We aim to respond within 2 business days.
Last updated: June 2026. Casa Morova ABN 92 698 664 103.